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What Applies When You Use jilixtop

These terms govern your account, your use of the platform, and how we handle your data — all subject to what local law in the Philippines permits for eligible players. Read through each section so you know exactly where you stand before you start.

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jilixtop What Applies When You Use jilixtop
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about these terms, want to dispute a transaction, or need to request a change to your account data, our support team handles policy inquiries directly. Reach out through live chat from your account dashboard, or send a written request via email with your registered account details and the nature of your concern. We aim to acknowledge every policy-related request promptly and route it to the right team.

Live Chat Open your account dashboard and tap the chat icon. Our team handles terms, eligibility and account-policy questions from there during operating hours.
Email Support Send a written request to our support address with your registered email and a clear description of your policy concern. We respond to data and terms inquiries in writing.
Account Help Center Find answers to common legal and policy questions in the Help section of your account. Covers data requests, payment disputes and account closure steps.
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Rights

Your account data is collected only for the purposes of identity verification, payment processing via GCash, Maya, or InstaPay, and fraud prevention. We do not sell your personal information to third parties. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion of your account and associated data — subject to any legal retention obligations we are required to meet. Submit any such request through our email support channel with your registered account details.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the platform is navigated. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Never share your one-time password; our team will never ask for it via chat or email.

Data Retention

We retain account records for as long as your account is active and for a period afterward as required under applicable Philippine regulations. Closed accounts are anonymised after the retention window closes.

Requesting Changes

Email us from your registered address to correct, access or delete your data. Include your account ID and the specific change you are requesting so we can verify and process it accurately.

Common Questions About Our Terms and Policies

Below are the questions we hear most often about account eligibility, data rights, payment disputes and policy changes. If your question is not covered here, live chat or email support can help you directly.

Eligibility depends on local law in your location. You must be of legal age under Philippine law and resident in a jurisdiction where online wagering is permitted for eligible players.

No. Deposits must come from the GCash, Maya, or InstaPay account registered under your own name and verified during account setup. Third-party wallet transfers are not accepted.

Send an email from your registered address with your account ID and the words 'data access request' in the subject line. We will confirm receipt and provide your data within a reasonable period.

We retain records for a legally required period after closure, then anonymise the data. You can request confirmation of this timeline through email support after submitting a closure request.

Updated terms are posted on this page with a revised date. Continuing to use your account after a posted update means you accept the revised terms as they stand.

Yes. Accounts found to be in breach of these terms — including multiple accounts, identity misrepresentation or use of automated tools — may be suspended or permanently closed without prior notice.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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